Refund and Returns Policy

Last Updated: August 21, 2026

This policy explains how refunds and returns work for OliROArts’ products and services: digital downloads, physical goods, and freelance/commission work. It should be read alongside our Terms of Service, which governs your use of our Services generally. Where the two conflict on a specific point, this page controls for refund and return questions, since it’s the more specific, customer-facing statement on the topic.

1. Digital Products

1.1 “Digital Products” means Card Forge exports, downloadable maps, digital asset packs, and any other file-based product purchased or obtained through our store.

1.2 Because Digital Products are delivered electronically and cannot be physically returned, all sales of Digital Products are final once the download has been made available to you, except where required otherwise by law.

1.3 If a Digital Product is defective (for example, a corrupted file, a missing file, or a file that doesn’t match its listing), contact us within 7 days of purchase and we will provide a working replacement or a refund, at our discretion.

1.4 We do not offer refunds for a change of mind, for a file being incompatible with software or hardware you didn’t check compatibility for beforehand, or once a Digital Product has been meaningfully used (for example, exported cards printed or a map used in a session).

2. Physical Goods

2.1 “Physical Goods” means printed cards, physically produced maps, and any other tangible merchandise sold through our store.

2.2 All Physical Goods are made to order in small batches. Product photos and descriptions are representative; minor variations in color, finish, or cut are normal for small-batch printing and are not considered defects.

2.3 Cards are finished with a water-resistant sealing process applied by hand. Minor variance in water resistance between individual cards is a normal result of this process and is not considered a defect, unless it affects the card’s usability for its intended purpose.

2.4 Because Physical Goods are produced to order, we do not accept returns for buyer’s remorse or for an order placed incorrectly once production has begun, except where required otherwise by law.

2.5 If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue and your order number, and we will offer a replacement, repair, or refund, at our discretion.

2.6 If a replacement or refund is agreed, we may ask you to return the original item at our expense before the replacement ships or the refund is issued, depending on the nature of the issue.

2.7 Estimated production and shipping times may be provided at checkout or on the product listing and are estimates, not guarantees. We are not responsible for delays caused by shipping carriers or customs, but if a package is lost or significantly delayed in transit, contact us and we’ll work with you on next steps.

3. Freelance and Commission Services

3.1 “Commission Services” means custom cartography, illustration, design, or other creative work performed for a client under an individual agreement (mapmaking or general digital art, per our Hire Me page).

3.2 Deposits are non-refundable once work has begun, unless otherwise agreed in writing. This reflects time and materials already committed to your project.

3.3 If you cancel a commission after work has begun, you may forfeit some or all of the deposit depending on work already completed, as specified in your individual agreement.

3.4 Revisions within the included rounds stated in your agreement (or on the Hire Me page’s published rates) are part of the service, not something to be refunded. Work beyond the included scope is billed separately, per your agreement, rather than refunded or redone for free.

3.5 If completed work does not match the agreed brief, contact us and we’ll work with you to resolve it (through revision, partial refund, or another remedy), at our discretion, guided by what was actually agreed before work began.

4. How to Request a Refund or Return

Contact us through our Contact page with your order number (or commission details), a description of the issue, and photos if relevant. We aim to respond within a few business days.

Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or payment provider.

We’d always rather resolve an issue directly than have you go through your bank or payment provider. Reaching out first gets you a faster answer.

5. Changes to This Policy

We may update this policy from time to time. Any changes will be posted with a revised “Last Updated” date above.